Overview
We are seeking a skilled Dental Technician with strong customer service management experience to join our dental lab team. This role bridges technical expertise with client relations, insuring high-quality dental restorations and exceptional service for dentists and patients. Must have significant experience with dentures and implants.
Key Responsibilities:
- Serve as the primary point of contact for dentists and clients, addressing inquiries, providing case updates, and resolving issues promptly.
- Oversee case intake, order processing, and ensure accurate and timely communication with clients.
- Collaborate with dental technicians to maintain quality control and meet delivery deadlines.
- Provide technical support and guidance to clients regarding dental products (crowns, veneers, custom abutments, dentures, etc.).
- Manage client accounts, track orders, and maintain detailed records in the lab management system.
- Handle escalations, complaints, and service issues, ensuring customer satisfaction.
- Train and lead customer service staff, fostering a culture of responsiveness and professionalism.
- Work with sales and production teams to improve workflow efficiency and client experience.
Qualifications:
- Proven experience as a Dental Technician with knowledge of dental materials, CAD/CAM systems, and lab processes.
- Strong background in customer service, preferably in a dental or medical environment.
- Excellent communication and interpersonal skills for building and maintaining client relationships.
- Ability to manage multiple cases simultaneously while ensuring quality standards.
- Proficient in dental lab software and Microsoft Office Suite.
- Leadership or supervisory experience is a plus.
Job Type: Full-time
Pay: $40,388.76 - $60,683.24 per year
Education:
- High school or equivalent (Required)
Experience:
- dental lab: 5 years (Required)
Ability to Commute:
- Rosemead, CA 91770 (Required)
Work Location: In person
